Delivering across Rawalpindi & Islamabad (5–7 km radius) • Home-cooked in small batches

Rawalpindi & Islamabad • 35-45m

Delivering across Rawalpindi & Islamabad (35-45m)

Last updated: 22 Sept 2026

Privacy Policy

1. Introduction

Lazat ("Lazat," "we," "us," or "our") operates a food delivery platform serving customers in Rawalpindi and Islamabad, Pakistan. This Privacy Policy explains what information we collect when you use our website or app, how we use and share it, and the choices available to you.

By placing an order or otherwise using our service, you agree to the practices described in this policy. If you do not agree, please do not use Lazat.

2. Information We Collect

We collect the following categories of information:

  • Account information: your name, phone number, email address, and password when you register.
  • Order information: items ordered, order history, delivery instructions, and delivery address.
  • Payment information: bank transfer details you provide to complete a transaction. We do not store your full bank account credentials on our servers; transfers are verified through the receiving account and confirmed manually or through our banking partner.
  • Communications: messages you send us through customer support, chat, email, or phone.
  • Device and usage data: IP address, browser type, device identifiers, and pages visited, collected automatically when you use our website or app.

We do not collect precise GPS location. Deliveries are routed using the address you provide at checkout.

3. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Verify payments and resolve billing questions.
  • Communicate with you about orders, promotions, and service updates.
  • Provide customer support.
  • Improve our website, app, and service offerings.
  • Detect and prevent fraud, abuse, or security incidents.
  • Comply with applicable legal obligations.

4. How We Share Your Information

We share information only as needed to operate our service:

  • Delivery riders, who receive your name, phone number, and delivery address to complete your order.
  • Service providers, such as hosting, customer support, or accounting tools, under confidentiality obligations.
  • Legal and regulatory authorities, when required by law or to protect our rights, users, or the public.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may limit some features of the site.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our service, resolve disputes, and comply with legal and accounting obligations. You may request deletion of your account and associated data as described in Section 8.

7. Data Security

We use reasonable administrative and technical safeguards to protect your information against unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You may:

  • Access, update, or correct your account information at any time.
  • Request that we delete your account and personal information, subject to legal or operational retention needs.
  • Opt out of marketing communications by using the unsubscribe link or contacting us directly.

To exercise any of these rights, contact us using the details in Section 11.

9. Children's Privacy

Lazat is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. Continued use of Lazat after changes take effect means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

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